What Our Customers Are Saying
Every review below is from a real SoCal Rug Masters customer — unedited, unfiltered, and earned one rug at a time.
"I inherited my grandmother's 1920s Kashan from her estate in Bel-Air — a piece that had been in our family for three generations. It had significant moth damage, faded gold tones, and fringe that had been badly machine-repaired by someone years before. I was devastated. SoCal Rug Masters spent nearly three weeks restoring it. The re-weaving is invisible. The fringe is hand-replaced. The gold field color has been partially restored. When they unrolled it in my living room, I cried. This rug is now appraised at $14,000 — and more importantly, it tells our family's story again."
"My Persian wool rug looked incredible after the cleaning — the colors came back to life in a way I hadn't seen since we bought it. The pickup and delivery was genuinely effortless. The driver was professional and careful. Worth every penny."
"Our rescue dog had an accident on our 9×12 hand-knotted Turkish rug. A previous cleaner had used steam and actually made the smell worse. SoCal Rug Masters used a UV scan, enzyme treatment, and cold-water wash. Zero odor. We couldn't believe it."
"I'm an interior designer with high-end residential clients in Beverly Hills. I've been referring SoCal Rug Masters for two years. They handle silk, antiques, everything. My clients are always delighted. They're my go-to — full stop."
"The fringe on my 6×9 Tabriz was completely unraveling. I expected a patch job. What I got was hand-woven restoration that matches the original exactly. You genuinely cannot tell the difference. Masterful work."
"A red wine spill at a dinner party on my Chinese Art Deco silk rug. I thought it was ruined — my interior designer quoted a $6,000 replacement. SoCal Rug Masters removed the stain completely and restored the rug's sheen. It looks better than before the party."
"Three cats and an 18-month-old. My Moroccan rug had seen better days. Honestly, I had low expectations. It came back looking brand new and smelling clean. My husband asked if I bought a new rug. I didn't."
"I was skeptical about the free pickup and delivery — usually 'free' means something hidden in the bill. Nothing. Clear pricing, no surprises, and they unrolled my rug in my living room for a final inspection before leaving. This is what customer service should look like."
"In fifteen years of designing luxury interiors, I have worked with every rug cleaner from Malibu to Mission Viejo. SoCal Rug Masters is in a different category. They understand that a handmade rug is not just a floor covering — it's an artifact. My clients trust me to protect their investment, and I trust SoCal Rug Masters to protect it with the same care I would."
Before & After: Case Studies
These are real customer stories — the kinds of problems we solve every week across Southern California.
1920s Kashan — Beverly Hills Estate
A third-generation family heirloom arrived with significant moth damage, a faded gold field, and fringe incorrectly machine-repaired by a previous vendor. Our artisans spent 18 days on re-weaving, hand-fringe replacement, and targeted field re-dyeing.
"I can't see the repairs — and I know exactly where they were." — Margaret L., Laguna Beach
9×12 Hand-Knotted Persian Wool — Irvine
18 months of cat urine contamination, set further by a previous steam cleaning. UV mapping revealed full-foundation penetration. Dual enzyme decontamination at fiber and foundation level, followed by a cold-water wash and 48-hour controlled drying.
"Zero odor. We couldn't believe it was the same rug." — Sarah C., Irvine
The SoCal Rug Masters Difference
Expert Pre-Inspection
Every rug receives a thorough assessment — fiber, dye stability, and condition — before we touch it. No guesswork.
Free Pickup & Delivery
We come to you — free on orders over $500 across OC, LA, Riverside & San Diego. No hassle, no hidden fees.
Family-Owned Accountability
No franchise scripts. No call centers. Real people who take personal responsibility for every single rug.
Eco-Friendly Process
Safe cleaning solutions that are gentle on fibers, safe for families and pets, and kind to the environment.
50+ Rug Types Handled
Persian, Oriental, silk, antique, shag, viscose, Navajo — we have deep expertise across every rug tradition.
100% Satisfaction Guarantee
Re-clean, re-repair, or refund — your choice. No fine print. No arguments. We get it right.
Frequently Asked Questions
Answers to what customers most often want to know before trusting us with their rug.