Frequently Asked Questions
Answers to the most common questions about our rug cleaning, repair, and restoration services.
How often should I have my rug cleaned?
For rugs in active living areas, every 12–18 months. Lower-traffic or display rugs every 2–3 years. Pet owners may need more frequent cleaning.
Can you clean silk rugs?
Yes. Silk rugs require a specialized cold-water process. We have extensive experience with silk Persian, Turkish, and Chinese rugs.
Do you handle antique rugs?
Absolutely — antique and heirloom rugs are our specialty. We inspect every antique piece thoroughly before determining a cleaning method.
How long does cleaning take?
Typically 7–14 days from pickup to delivery, depending on service required and current volume.
Is your pickup and delivery really free?
Yes. Free pickup and delivery on all cleaning orders over $500 across our entire service area.
Do you repair rugs?
Yes. We offer fringe repair, hole/moth re-weaving, edge cord repair, color restoration, resizing, and more. Quoted after inspection.
Where can I drop off my rug?
Drop-off is available at our Santa Ana and Laguna Niguel locations by appointment, with a discounted rate.
What areas do you serve?
All of Orange County, Los Angeles County, San Diego County, Riverside County, and San Bernardino.
Do you sell rugs?
Yes. Authenticated antique and vintage handmade rugs at our Laguna Niguel and Beverly Hills showrooms and online at socalrugmasters.com/shop.
What is your satisfaction guarantee?
100%. If you're not completely satisfied, we'll re-service or refund. We stand behind every job.